How can we help?

Help Center

Welcome to the MotoStream Help Page! We're here to assist you with any questions or issues you might have. Below you will find a list of frequently asked questions, helpful guides, and ways to contact our support team.

Frequently asked questions

Where can I rent a car with MotoStream?

MotoStream is currently available in Casablanca, Morocco, including pick-up at Mohammed V International Airport.

How do I rent a car on MotoStream?

Find the car that fits your trip, choose your pick-up and return dates, and pay securely online. You can chat with the owner before your trip to confirm the details, then pick up your car and go.

What do I need to rent a car in Morocco?

You must be at least 25 years old and have a valid driver's license. Visitors from abroad also need their passport and an International Driving Permit. Moroccan citizens need their national ID card (CIN).

Is insurance included?

Yes. Every rental on MotoStream includes insurance.

Is there a deposit?

No. MotoStream rentals require no security deposit.

Can I pick up the car at Casablanca airport?

Yes. You can pick up your car at Mohammed V International Airport in Casablanca.

Can someone else drive the car?

Yes. Additional drivers can drive the car you book.

How do I pay?

You pay securely online by card when you book.

How do I list my car for rent?

Add your car, set your price and availability, and manage everything from your dashboard. You choose which booking requests to accept.

Is my car safe when rented out?

Every rental includes insurance, and you approve each booking request before it is confirmed. You can also chat with renters before the trip to coordinate pick-up and return.

Guides

How to List Your Car:
  1. Log in to your MotoStream account.
  2. Click on "List Your Car."
  3. Enter your vehicle's details and upload high-quality photos.
  4. Set your availability and rental price.
  5. Submit your listing for approval.
How to Book a Car:
  1. Enter your location and rental dates in the search bar.
  2. Browse the available cars and select the one that fits your needs.
  3. Click "Book Now" and follow the prompts to complete your booking.
  4. Confirm your booking details and make the payment.
  5. Contact the car owner if you have any questions or need additional information.
How to Manage Your Bookings:
  1. Go to your account dashboard.
  2. Select "My Bookings" to view your current and past bookings.
  3. Click on a booking to see details, contact the other party, or make changes.
  4. Use the "Cancel Booking" option if you need to cancel.

Contact Us

If you can't find the answer to your question or need further assistance, our customer support team is here to help.

  • <strong>Email Support:</strong> For any inquiries or support requests, please email us at support@motostream.app.
  • <strong>Live Chat:</strong> Click on the chat icon at the bottom right corner of our website to start a live chat with one of our support agents.

We are committed to providing you with the best experience possible on MotoStream. If you have any suggestions or feedback, please let us know. Thank you for choosing MotoStream!

MotoStream – Your Trusted Partner in Car Rentals.